What kind of warranty do I get for the products I order?
As our
products are new and as we buy them as an authorised dealer from our
suppliers, you get the full warranty for all products, i.e. at least
three (3) years (this however does not include accessories &
cymbals) and up to ten years depending on the manufacturer (extended
warranty claims are usually indicated on our product pages).
In addition to the manufacturer's guarantee, we offer a 30-Day Money-Back Guarantee
for all products, (except for custom made products eg. cases,
perishable products eg. strings, drum sticks, cymbals, items which come
into bodily contact eg. reeds, mouth harmonicas, ear pieces etc.)
Software must be sealed and in its original, unopened packaging before
return.
The fact that you are buying on the internet in no way
restricts warranty claims or the possibility of having equipment
repaired or serviced later. We have six qualified service departments
available for repairs at Thomann.